'Sorry' The Hardest Word?

Why is it too difficult for some people to express their apology?
' Sorry ' , with just a simple word utter from your mouth was not enough.
'Sorry' must come with sincerity from bottom of your heart and you really mean it!

EXPRESS REGRET
Apologising with a smiles on your face may make an angry person more irate.

MAKE RESTITUTION
If a person disatisfied with your work or whatsoever, try to make restitution. when you make that,be prepared to change the way things are done.

REPENT
Repent genuinely which means you are truly sorry!
You need to make commitment not to repeat the same mistake again.

ACCEPT RESPONSIBILITY
Admit you were wrong and you are regret to make that mistake. People will appreciate your braveness to face your own wrong doing.

REQUEST FORGIVENESS
When people hurt by your behaviour or mistake, the next thing you have to is to seek forgiveness.

With the points that I highlighted above, one thing I can say...
We are all just a human. We are different individual. Most of us have ego in ourselves. Sometimes, to seek forgiveness for our wrong doing is not so simple as just utter the word.
We need to open our heart and mind in order to do that.
We need to be prepared and accept the outcomes.

I am also one person who can't say sorry easily. My mind and heart not fully open for that yet! 3 letters to describe..
Its E G O!!!!

Sorry is the hardest thing! Its sounds like a song ya!!!!